📜 Aurer Cloud Terms of Service
Last updated: August 16, 2026
By creating an account, purchasing, or using any Aurer Cloud service, you agree to these Terms of Service ("Terms"). These Terms help keep our platform secure, reliable, and fair for all customers.
💳 Payments & Billing
Services must be paid according to the selected billing cycle. Customers are responsible for paying invoices on time and maintaining valid payment information. Late or unpaid invoices may result in suspension or termination. Aurer Cloud is not responsible for delays caused by banks or payment providers.
🔄 Refund Policy
Refund requests are generally accepted within 30 minutes of purchase. After that period, payments are non-refundable unless approved by Aurer Cloud or required by applicable law. Refunds may be refused in cases of fraud, abuse, chargebacks, or significant service usage.
🚫 Acceptable Use
Our services may not be used for illegal or harmful activities, including malware, phishing, spam, scams, credential theft, DDoS attacks, unauthorized access, exploitation of vulnerabilities, or actions that disrupt other users or networks. Customers must not bypass service limits or misuse shared infrastructure.
👤 Account Responsibility
You are responsible for all activity on your account. Keep passwords, API keys, and other credentials secure, provide accurate account information, and notify us immediately if you suspect unauthorized access.
🔐 Security
Attempting to compromise Aurer Cloud systems, servers, databases, panels, or another customer's services is strictly prohibited. This includes unauthorized scanning, credential attacks, and security bypass attempts. Vulnerabilities should be reported responsibly.
💾 Backups & Data
Customers are responsible for maintaining their own backups. Unless a written backup guarantee exists, do not rely on Aurer Cloud as your only copy of important data. We are not liable for data loss caused by deletion, failures, security incidents, or customer actions where permitted by law.
⚙️ Resource Usage
Services must be used fairly within their intended limits. Excessive CPU, RAM, storage, bandwidth, or disk usage that negatively impacts infrastructure or other customers may result in limitations, temporary restrictions, or suspension.
🛑 Suspension & Termination
Aurer Cloud may suspend or terminate services that violate these Terms or create security or operational risks. Serious abuse—including malware, phishing, fraud, DDoS activity, or unauthorized access—may result in immediate action without prior notice. Outstanding payment obligations remain enforceable.
🌐 Service Availability
We aim to provide reliable services but cannot guarantee uninterrupted uptime. Maintenance, hardware failures, network outages, upstream providers, or events beyond our control may cause interruptions. We will make reasonable efforts to restore services promptly.
⚖️ Legal Compliance
Customers must comply with all applicable laws when using Aurer Cloud services. If any part of these Terms conflicts with mandatory law, the applicable law will prevail while the remaining provisions remain in effect.
📢 Changes to These Terms
Aurer Cloud may update these Terms at any time. Updated versions may be published through our website or client panel, and continued use of our services means you accept the latest version.
Thank You
Thank you for choosing Aurer Cloud. By using our services, you agree to use them responsibly, protect your account, maintain your own backups, and respect the security and stability of our infrastructure. 💙