Support
Troubleshooting
Last updated: 2026-09-04
Common issues: server won't start, out of memory, connection refused.
Server won't start
Check the Console for the first red error line — it almost always names the file or plugin that failed. Remove the offending plugin/mod and restart.
Out of memory
The container was killed because it exceeded its RAM limit. Either reduce view distance / plugin count, or upgrade the plan.
Connection refused
- Make sure the server status is Running
- Confirm you are using the exact IP:port from the panel
- Some networks block non-standard ports — try a hotspot to rule that out
Payment not confirmed
Crypto confirmations can take up to 30 minutes. If the invoice is still pending after that, open a ticket in Discord with your transaction hash.
Still stuck?
Open a support ticket in Discord. Include your server ID, what you changed last, and a console screenshot.
